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Tigo #1
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Do I pay for any change of number on the IVR or USSD menu?
You will be charged 4.99 Ghc during the subscription month but have one free change every month after that.
How do I deactivate Tigo #1 ?
Deactivation is through the USSD Menu ONLY.
Can Tigo SIM cards be used in other phones?
Yes, Tigo SIM cards can be used in other phones as long as those phones are not NETWORK LOCKED by the specific operator e.g. MTN.
What are the tiGO call centre numbers?
Prepaid – 840
Postpaid – 810
VIP – 800
How does a TiGO customer query/check the balance?
Call 841 and take option 2
(A message will be played/displayed showing your current account balance and account expiry date. If you have bonus, another message will be sent to your message box informing you about you available bonus airtime).
How does a TiGO customer recharge his prepaid account?
There are two ways:
By USSD:
*842*PIN#
By IVR:
Dial 841 follow voice prompt and choose option 1.
What do we tell a caller who wants to become a supplier/ dealer?
Advise the customer to come to Tigo and talk to the Sales Team
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