You can now share your number with Tigo!
Move to Tigo and still keep your existing number.
Simply walk into a Tigo Customer centre with a valid national ID to fill in a porting form, after
that we will give you a new SIM card with your existing number on it.
Moving to Tigo is FREE
So go on, share your number with us today and enjoy fantastic offers and promotions!
Some Frequently Asked Questions.
1. What is Mobile Number Portability (MNP)?
MNP is a service offered by all mobile service providers in Ghana that allows you to switch to Tigo while retaining your existing mobile phone number.
2. How will I benefit from MNP?
You are f re e to move to Tigo without having to change to a new number. Your family, friends and
business associates can reach you on your existing number.
3. What is a Donor operator?
Your current mobile service provider (MSP) from which you want to switch your number will be the donor op erator.
4. What is a Recipient operator?
If you switch to Tigo, your mobile service provider (MSP) will become Tigo while you keep your current number.
5. What is an original range holder?
Tigo is a range holder, which has originally been allotted the mobile number pre-fix 027XXXXXXX and 057XXXXXXX numbering range from the Natio nal Communications Authority (NCA).
6. How do I port my number to Tigo?
• Visit a Tigo Customer Service Centre or authorized agent near you to request for number porting.
• You need to show a valid proof of identity either a Passport, Voter’s Identity Card, Driver’s License, National Health Insurance Identity Card or National Identification Authority Identity Card.
• You will be issued with a new SIM card that has your existing number.
• Tigo will inform you that you have successfully ported when the new SIM card is a ctivated.
7. Who can port to Tigo?
You are eligible to make a porting request if:
• You have an active SIM card that is at least 30 days old from the date of new activation or the last port date.
• Your number is not disconnected.
• Your Number is registered.
• Your number has not been reported in any instance of fraud.
• There is no outstanding bill (if you are a postpaid user) to the donor operator.
• Your number is not blocked.
• Your phone is not stolen.
8. Are there any restrictions on MNP?
• Subscribers will have to remain with the new operator for at least 30 days before moving on to another operator.
• For Postpaid subscribers, they need to clear their outstanding bill.
• If a subscriber feels misled, he or she can apply to the NCA to have the 30 day waiting period waived.
9. I have a Postpaid number; will I be able to port in as a Prepaid subscriber to Tigo?
Yes, you can port your Postpaid number to Tigo as a Prepaid subscriber.
10. How much will it cost me?
Because Tigo will bear the cost when you port your number, there will be no cost for you.
11. How long will porting take once I submit my request to Tigo?
The whole process will last up to 24 hours from the initiation of the process.
12. Will my prepaid balance carry forward?
No, any prepaid balance would not be transferred to Tigo.
13. Will my old SIM work?
Tigo will issue you a new SIM card with your old number.
14. Can a block of corporate numbers be ported out?
Yes, as long as the company’s employee submits an approval from the authorized signatory to Tigo and it is also
subject to meeting the porting criteria for the entire account.
15. Can I withdraw or cancel my porting application after I have submitted it?
Yes, you can withdraw your porting request anytime before your number is terminated from the donor network.