1 What is Tigo Cash?
Tigo Cash is an easy, affordable, fast, secure and way of transferring money using a mobile phone or through an agent. The service is offered by Tigo in partnership with selected banks and moderated by the Bank of Ghana.
2 Can I close my Tigo Cash wallet (account)?
Yes. We will close your account on receiving a request from you.
3 What is Tigo Cash Wallet?
It is a secure and confidential account created on the SIM card upon registration, to store your cash safely for all your transactions.
4 What can I use Tigo Cash for?
Tigo Cash can be used to send and receive money, top up Tigo airtime for self and others, save money (Susu), pay insurance premiums as well as pay for goods and services.
5 Do I need to have a bank account to use Tigo Cash?
No. Tigo Cash is available for anyone, no bank account or process is required
6 Who can use the Tigo Cash Service?
The Tigo Cash service is available to all Tigo customers. Non Tigo cash users can also send money at any Tigo Cash agent or receive money
7 How do I register for Tigo Cash?
You need to visit any Tigo customer Service Centre or retail agent with a valid Photo ID. You will need to provide details including:
• Name (Full)
• Date of Birth
• Residential Address
• Valid photo ID (Voter ID, Passport, Drivers License, National ID, NHIS)
• Tigo phone number
• Next of Kin details
8 How long does it take to transact on Tigo Cash?
5 minutes or less is all you need to do a transaction
9 How do I load money into my Tigo Cash Wallet?
Visit any Tigo customer service center or Tigo Cash agent, hand over the desired amount to the agent with your phone number and receive within second the equivalent amount on your phone.
10 Is the Tigo Cash Wallet PIN the same as my SIM card PIN?
No. The Tigo Cash PIN is selected during registration and protects your wallet from external transactions.
11 Can I deposit cash in my Tigo Cash wallet using Tigo scratch cards?
No. You can make deposits into your Tigo Cash wallet through a Tigo Cash agent
12 Do I need to have a minimum balance in my Tigo Cash wallet?
No. You can maintain any amount (Minimum) in your Tigo Cash account
13 Are there any service charges to maintain my Tigo Cash wallet?
No. Tigo Cash only charges for selected transactions you perform.
14 Can I use Tigo Cash to pay for my utility bills like electricity bills?
No. This service is currently unavailable.
15 Are there any transaction limits on the Tigo Cash wallet?
Yes. The Daily transaction limit is GHC 2000.
16 What is a coupon transfer?
This is a 12-digit code generated to a non registered Tigo cash subscriber in order to withdraw cash.
17 Do all mobile phones support Tigo Cash?
Yes. Tigo Cash is a SIM operated service and will work in any handset that functions with a SIM card
18 Can I get a loan on my Tigo Cash wallet?
No. Tigo Cash does not offer loans or any amount above or below your available balance
19 Can I use my Tigo Cash wallet as collateral for borrowing money in a bank?
20 How do I keep my Tigo Cash Wallet secure?
You need to keep your Tigo Cash PIN from others. In case you need assistance from any other person, please ensure to enter the PIN yourself to prevent others from getting to know it. There is the option to reset your Tigo Cash PIN when you realize the safety of the PIN has been compromised.
21 How do I check my Balance?
1. Dial *110#
2. Select option 5 (My account)
3. Then select option 1 (Check balance)
4. Enter your Pin
5. You will receive a message showing your current and Available Balance.
22 What do I do if I forget my Tigo Cash PIN?
Contact the Tigo Cash Call Center on 100 for assistance.
23 Is a fee charged for saving on Tigo Cash?
No. Fees are not charged for saving on Tigo Cash
24 What happens to the cash in my wallet if I become deceased?
The next of kin stated at the time of registration will be contacted (after verification) and money transferred
25 Is my money safe?
Yes. Your money is protected in your Tigo Cash wallet which requires your 4-digit PIN selected at registration.
26 What happens if my phone/SIM is lost or stolen?
Your money is safe. Your Tigo Cash wallet is protected by your Tigo Cash PIN. You should call the Tigo Cash Call Centre on 100 to have your account blocked. After replacing your SIM, you can unblock your
27 How much does it Cost to send or receive cash?
Tigo Cash offers the lowest charges for transactions, please visit the Tigo Cash website for more information on the tariffs (www.tigo.com.gh).
28 Can I send money to someone who is on a different network?
Yes. You can send money from your Tigo Cash wallet on your phone to anyone on any network in Ghana. The receiver gets a 12-digit code with which to withdraw cash at no cost
29 Does the receiver on another network pay withdrawal charges?
No. When you send money to a non Tigo user, the receiver pays no withdrawal fee. It is FREE
30 Can I do Tigo Cash transfers on the internet?
Yes. However, this service is currently available to retail agents, companies and corporate entities only.
31 Can I transfer money from my bank account to my Tigo Cash Money wallet?
No. This service is currently unavailable
32 Can I transfer money out of my Tigo Cash wallet to my bank account?
No. This service is currently unavailable
33 Can I use the service to buy airtime for my friends and relatives?
Yes. You can buy airtime and internet bundles for friends and family anytime.
34 Do I have a specific time I can top up through Tigo Cash?
No. Tigo Cash allows you to top up anytime and anywhere with the available cash balance in your wallet